You may return UNOPENED product within 30 days of the date it is delivered for a full refund back on the payment method originally used. We do not accept returns of opened items. Shipping is not refunded and the customer must pay for return shipping. If you want to return an item you purchased within the last 30 days, please email us at shop@queenbeesalonspa.com with your order number and the item(s) you want to return.