Skip to content

Customer Service

Queen Bee would not be as successful as it is without our team of “Bee Keepers.” These are the hardworking, patient people who greet you at the door, on the phone, and through email and text: without them, our hive would not be thriving. We do not believe in a centralized phone booking system. We work through real one-on-one communication within the company and with our clients. I believe in providing a safe space for my staff and paying a living wage, not a minimum wage. They work very hard to take care of you and their co-workers.  Many of our staff were clients who loved the friendly energy of the spa.  More than a handful of our bees drive two hours or more to and from work each day.  Our genuine, friendly environment is crucial to the well being of our hive.  We don’t allow anybody to spoil our honey!

So having said this, meet our Bee Keepers here, and then review some of our important policies that help us keep our busy days sweet:

Kristy T.

Assistant Manager

Kristy T.

View Bio

Leah H.

Spray Tanning & Makeup Artist

Tue1:00pm - 9:00pm (Culver City)
Wed1:00pm - 9:00pm (Culver City)
Thu1:00pm - 9:00pm (Culver City)
Fri12:00pm - 8:00pm (Culver City)
Sat9:30am - 3:00pm (Culver City)

Leah H.

View Bio

Claire M.

Greeting Bee

Claire M.

View Bio

Natalie F.

Bee Keeper

Natalie F.

View Bio

Brittany F.

Bee Keeper

Brittany F.

View Bio

Kyeley H.

Bee Keeper

Kyeley H.

View Bio

Alicia C.

Greeting Bee

Alicia C.

View Bio

Vanessa V.

Greeting Bee

Vanessa V.

View Bio

Michelle L.

Bee Keeper

Michelle L.

View Bio

APPOINTMENTS
To our new clients, if you did not fill out a waiver form online, please arrive 5 to 10 minutes prior to your appointment to fill it out at the salon.  We also ask that you check out the Queen Bee website prior to your appointment for tips, faqs, and general helpful information about your appointment – particularly Brazilian Waxing and Spray Tans.  FAQS

Seventy-two hours before your appointment we will send you an email to confirm your appointment details.  If you don’t respond to the email, you’ll receive a text message giving you another gentle nudge 🙂  We really need you to respond to us because otherwise, we sit in limbo not knowing if you are coming or not.  We do this because we know that life gets busy and sometimes people forget, especially if an appointment was made weeks before.

 

CANCELLATIONS AND NO SHOWS
We understand that stuff comes up, but we ask that you give us at least twelve hours notice before you cancel your appointment. We will work to accommodate you if your schedule changes last minute, but please provide as much notice as possible. We confirm appointments so we can plan each day and schedule our bees most efficiently. Cancellations and no-shows impact us and other clients who may have wanted your time slot.  Our policy is to be as understanding and accommodating as possible. We simply ask that you please be considerate! Repeat cancellations and no-shows will be addressed privately on a case-by-case basis.

 

I’M LATE!
Bloody traffic!  Who knows when it will be good or bad?  Here is a tip, it is always bad so just anticipate that.  If you do find yourself running late, give us a holler. Chances are if you are only five (5) minutes behind we can try our best (no promises) to fit you in, otherwise just get to us safely and we’ll do our best to make sure you get your service.  (Longer services such as facials and full body waxing may have to be shortened).

 

CHILDREN….we love them but…….
Unless your child is receiving a treatment, for their safety we ask that you not bring them with you to your appointment.  Our clients receiving relaxing treatments need peace!

 

DOGS
Whilst most of the staff at Queen Bee own dogs, cats, horses, or rodents of various sizes, it has been our policy for some time to not allow animals in the treatment rooms for a number of reasons.  We have facials and relaxing treatments in our rooms and if a dog barks (or a baby cries) it will disturb that client who has come in to relax and escape from the outside world. We have clients and staff who are allergic to dander.  Our rooms have equipment and wax warmers plugged into the walls and an animal loose in the room could create an unsafe situation.  And sadly, some people do not like animals and have complained in the past when they saw an animal in the waiting room or coming out of a treatment room.

With all that as background, we have updated our policy to allow your dog to be in the treatment room if they are a licensed therapy dog or can fit into a carry case so they are not loose in the room. If your dog is a therapy dog it must be house-trained. We hope you understand. If you are going to be bringing a service dog or a dog in a case, please let the girls at the desk know in advance so that they can give your spa technician the heads up.

 

CELL PHONES
Cell phone ringtones do not constitute spa music.  Please turn them off in the Spa or switch to “silent” mode.

 

WALK-INS
We do accept walk-ins, but only for quick treatments such as underarms and lip waxes. We will always do our best to accomodate any appointment request so give us a call or drop in and we'll do what we can!

 

PAYMENT
We gladly accept cash, Mastercard, Visa, Discover, American Express and debit cards.  We also accept Queen Bee gift cards.  We are happy to accept LMU OneCard at our Culver City location only.  The OneCard cannot be used at our Brentwood or Seattle locations. We don't accept checks.   (Jodi has been known to take expensive chocolate and whiskey as payment, but do ask beforehand).

 

CREDIT CARD SURCHARGE UNDER $20.00
We charge a $2.00 fee on all credit card transactions below $20.00. There is no fee for debit card payments of any amount or for credit card transactions of at least $20.00. Thank you for your understanding.

 

AGE REQUIREMENT
All clients 17 and under must bring a parent. For more information please call.

 

PERSONAL BELONGINGS
We regret that we cannot be responsible for loss or damage of personal articles. We recommend that you leave your valuables at home.

 

PRODUCT RETURNS
We are happy to return or exchange unopened products purchased at Queen Bee when a receipt is provided within 60 days of the purchase date.  We do not refund or exchange opened products.

 

GIFT CARDS
Queen Bee sells elegant physical gift cards to clients.  The following policies apply:

  • Can be purchased online or at our Culver CityBrentwood or Seattle locations
  • Can be redeemed for products, services, and tips at any of our locations
  • Are not redeemable in the Queen Bee online shop
  • Purchased gift cards do not expire
  • Certain promotional gift cards (where the value is promotional and not purchased by the client) may expire
  • Are final sale and not refundable
  • Balances of less than $10 can be refunded to clients, usually by company check
X