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Queen Bee Policies

Queen Bee Policies

CLIENT APPOINTMENTS
New clients, please arrive five minutes prior to your appointment to fill out a quick form.  We also ask that you check out the Queen Bee website prior to your appointment for tips, facts and general helpful information about your appointment – particularly Brazilian Waxing and Spray Tans.

Seventy-two hours before your appointment we will send you an email to confirm your appointment details.  You will need to respond to our email  to let us know whether you will be coming, or not.  We do this because we know that life gets busy and sometimes people forget, especially if an appointment was made weeks before.

CANCELLATIONS
We understand that stuff comes up, but we ask that you give us at least twelve hours notice before you cancel your appointment.   If you cancel within twelve hours of your confirmed appointment, you will be subject to a 50% charge of the full service amount.

NO SHOWS
If you do not show for a confirmed appointment you will be charged 100% of your service amount.  Please be considerate of your esthetician who gets paid to provide you a service. When you do not show you affect their earnings for the day, which is unfair.  We also have a wait list of clients who would have loved your appointment spot but couldn’t take it because you reserved that time.

I’M LATE!
Bloody traffic!  Who knows when it will be good or bad?  Here is a tip, it is always bad so just anticipate that.  If you do find yourself running late, give us a holler. Chances are if you are only 5 to 10 minutes behind we can try our best (no promises) to fit you in, otherwise just get to us safely and we’ll do our best to make sure you get your service.  (Longer services such as facials and mani pedis may have to be shortened).

CHILDREN….we love them but…….
Unless your child is receiving a treatment, for their safety we ask that you not bring them with you to your appointment.  Our clients receiving relaxing treatments need the peace!

DOGS
Whilst most of the staff at Queen Bee own dogs, cats, horses, or rodents of various sizes, it has been our policy for some time to not allow animals in the treatment rooms for a number of reasons.  We have facials and relaxing treatments in our rooms and if a dog barks (or a baby cries) it will disturb that client who has come in to relax and escape from the outside world. We have clients and staff who are allergic to dander.  Our rooms have equipment and wax warmers plugged into the walls and an animal loose in the room could create an unsafe situation.  And sadly, some people do not like animals and have complained in the past when they saw an animal in the waiting room or coming-out of a treatment room.

With all that as background, we have updated our policy to allow your dog to be in the treatment room if they are a licensed therapy dog or can fit into a carry case so they are not loose in the room. If your dog is a therapy dog it must be house-trained. We hope you understand. If you are going to be bringing a service dog or a dog in a case, please let the girls at the desk know in advance so that they can give your spa technician the heads up.

CELL PHONES
Cell phone ring tones do not constitute spa music.  Please turn them off in the Spa or switch to “silent” mode.

WALK INS
We do accept walk-ins, but only for quick treatments such as underarms and lip waxes.

PAYMENT
We gladly accept cash, Mastercard, Visa, Discover, American Express and debit cards.  We also accept Queen Bee gift cards and GiftBar gift cards.  We are happy to accept LMU OneCard at our Culver City location only.  The OneCard cannot be used at our Brentwood or Seattle locations. We do NOT take checks.   (Jodi has been known to take expensive chocolate and whiskey as payment, but do ask beforehand).

CREDIT CARD SURCHARGE UNDER $20.00
We charge a $2.00 fee on all credit card transactions below $20.00. There is no fee for debit card payments of any amount or for credit card transactions of at least $20.00. Thank you for your understanding.

AGE REQUIREMENT
All clients 17 and under must bring parent. For more information please call.

PERSONAL BELONGINGS
We regret that we cannot be responsible for loss or damage of personal articles. We recommend that you leave your valuables at home.

PRODUCT RETURNS
We are happy to return or exchange unopened products purchased at Queen Bee when a receipt is provided within 60 days of the purchase date.  We do not refund or exchange opened products.

GIFT CARDS AND GIFT CERTIFICATES
Queen Bee sells elegant physical gift cards or electronic gift certificates to clients.  Gift cards and gift certificates are treated the same and all policies below apply to both:

  • Can be purchased online or at our Culver City, Brentwood or Seattle locations
  • Can be redeemed for products, services and tips at any of our locations
  • Are not redeemable in the Queen Bee online shop
  • Are not redeemable for MedSpa products or services
  • Purchased gift cards and gift certificates do not expire
  • Certain promotional gift cards (where the value is promotional and not purchased by the client) may expire
  • Are final sale and not refundable
  • Balances of less than $10 can be refunded to clients, usually by company check