It seems these days that everybody is jumping onto the waxing wagon. Waxing chains are becoming as common as fish ‘n chip shops on a British high street. I’m sure it looks pretty easy doesn’t it? Slap some wax on; rip it off. “This cream looks good, haven’t read the ingredients but I’m sure her skin won’t fall off, will it? And as for brow waxing: “Thin is in so let’s start by taking this caterpillar down to a stick insect—oh s**t, you use Retin A? Sorry, I threw most of your brow and the skin underneath it into the trash!” Still think it’s easy? Not so much!
Many years and many Brazilian Waxes ago, I remember being faced with my first—and very difficult—Brazilian Wax. I stood frozen, staring down in utter horror at this poor girl’s bits as if they were going to jump out at me like a rabid animal! Honestly, I didn’t know where to start. I’m pretty sure the whole experience was horrid for her because, quite honestly, it was horrid for me. After an hour of winging it, with my poor client lying there with a sticky wicket, the fear took hold. With sweat and tears running down my face, I ran out and asked the owner of the spa for help. Blimey, she made waxing look so easy! She fixed the situation immediately, and I thought to myself, “How am I ever going to be that good?” It has taken me until now, many years later, to realize that it all comes down to experience and training. I also recall my former boss charging the client full price. I could never do that! It seems so cold and barbaric to let loose a newly graduated esthetician (me at the time) onto a client’s dainty bits without giving her a freebie for the pain and inconvenience. Most of my clients look forward to the free Full Monty Waxes we offer at Queen Bee. Some say that my Apprentice Bees are better equipped to take it all off than established waxers they have encountered elsewhere.
I can tell you from first-hand experience that the six months of beauty school that California requires for a license is not enough.
It takes two years to get the same certificate in England (and most of Europe for that matter).
Because of my experience at my first job and what I’ve witnessed in some beauty schools, I have gone out of my way to select the best of the best estheticians. We train our staff to the max at our Queen Bee Academy. To succeed in the waxing industry, you have to absolutely love what you do, even if it means only taking home 50 bucks at the end of a workweek. I remember being pleased as punch when I did more than five Brazilian Waxes in a day. Now I can do between 18 and 24 in a day, but I rarely take this many because a tired waxer often provides sloppy service—and that is not what we stand for here at Queen Bee.
How to describe a “Factory Wax”?
Well, first I want to explain why I call it this: We’ve had clients over the years come to us after going to a waxing establishment where they were rushed in, pulled apart, left sticky and sore, with their money taken: “Cheerio, dearie, and thanks for the loot!” Clients describe the experience as if they were nothing more than a piece of plastic on a factory assembly line. They are just waiting for their esthetician to scream “NEXT!”, no genuine conversation or concern about their wellbeing to be had. Some places want you to “assume” that waxing is painful and therefore lay out snarky remarks about dealing with the pain. I don’t agree with this. Sure, it’s not always going to be fun, but with an experienced and caring individual, a wax doesn’t have to be quite so frightfully bad. It’s all about experience over expectations. TV, horror stories on the Internet, movies, etc., all portray a pretty dismal picture of waxing, don’t they? (Cue up the waxing scene from The 40-Year-Old Virgin here.) No wonder people are so afraid to wax. Funny how you never really hear about the positive side of waxing – and that’s where we artists and wax-lovers come in!
Why are we so different?
Waxing is an art. It doesn’t have to be a messy, drawn out and painful procedure. You have to be passionate about what you do, and my passion comes when I see how happy my clients (both male and female) are when they’ve been properly waxed. As a complete Virgo, OCD clean-freak and all-around people pleaser, I want to do my very best job and I expect the same of my team. The Bees at Queen Bee don’t sting. We care. We won’t lock you into a contract you can’t get out of or nag you to buy products you don’t need. We are not a factory establishment and never will bee. Those places will come and eventually go when people realize that they don’t have the warmth and experience of an established home. Many of our loyal customers come to us for the experience as a whole—not just the treatments. My staff and I look forward to the visits we have with each of our clients.
I’m not saying we’re perfect by any means but we will always strive to be. There are those rare times when we mess up, but we always own it and take care of it then and there—and then we learn from it. It’s called customer service, and serving your customers well! When you request a wax, facial, or any service at any establishment, make it your business to request somebody with experience. If you don’t, it’s on you to use your best judgment during the procedure to know whether that person is doing a great job (and I’m pretty sure you’ll know that during a wax!).
On bee-half of my amazing team of Bees and me, we hope to see you buzzing around our hive soon!
QUEEN BEE – THE BEST IN YOUR BUSINESS!